TERMS & CONDITIONS
Terms and Conditions
*FREE SHIPPING OFFER
Free local delivery and set up within Vancouver and the lower mainland on orders OVER $2000.
We can also ship long distance (Western Canada only) and to a carrier depot only. Please email with your postcode to see if your area is covered. We reserve the right not to ship to remote areas if they are not covered by our carrier or this would result in a loss due to shipping costs. Long distance curb side delivery is also available for an up charge and we would require a post code to obtain a quote.
We believe that all our products offer excellent value for money and that our prices are among the lowest you will find either on the internet or in traditional retail outlets. If you find an item cheaper elsewhere then we will beat the price providing, in our opinion, the following conditions are met.
•The two items must be identical.
•The price must be inclusive of tax and any additional charges e.g. delivery.
•The item must be brand new and not reconditioned, end of line or returned stock.
•This must be the normal price of the item i.e. it isn’t in a sale or on special offer.
•You must provide sufficient information to enable us to verify the price ourselves e.g. website address.
•The alternative item must currently be available.
•Price promise only applies to goods available in Canada.
Please note that we reserve the right not to uphold the price promise if doing so would result in us making a loss from the sale.
**If an identical item is reduced in price within 30 days of your purchase, we will refund the price difference via a store credit. Floor clearance or discontinued items do not qualify.
Refund and Return Policy
We want you to be delighted with your purchase. Once you receive your furniture you have seven days to decide if you wish to return for a payment refund. Any returns AFTER seven days will be in the form of a store credit.
Returns…please email or call us as soon as possible so that we can make collection arrangements with our home delivery service. A set rate of $125 per order will be deducted for a return local collection plus an additional $125 if FREE DELIVERY was part of the initial purchase.
A 15% restocking fee will apply to ALL FURNITURE RETURNS OR CANCELLATIONS WHERE ORDERS HAVE BEEN STORED AT OUR WAREHOUSE.
Shipping and handling charges are nonrefundable. Return shipping and return pick up fees are your responsibility and are nonrefundable
Customers can also return items to our warehouse with no delivery charge, however the 15% restocking charges will still apply.
Please note that all items must be returned unused and in their original packaging. Items which are not adequately packaged at time of collection may not be collected and a further delivery charge may be levied to cover cost of failed collection.
We also offer a ‘exchange’ for an alternative product of equal value if you prefer. Delivery charges may apply or free exchange from our warehouse.
If an item is purchased “at a distance”, our seven day guarantee allows you a closer inspection of the item first-hand, but also allows us to be able to re-sell the item as brand new if it is not what you require. If the item is not re-sellable as new when returned, we are unable to issue a refund. Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage.
Long distance return and initial delivery fees would apply and will be charged at cost and deducted from any refund or store credit.
IMPORTANT REGARDING SURFACE CRACKING.
As we use old salvaged and distressed timber, slight cracks may appear and these are not structural issues. They can be easily stained and we recommend using MINWAX ‘ebony’ stain to disguise any white timber that shows. This is available at any Home Depot type store.
These cracks are NOT classed as faults or defects and refunds or exchanges will not be given due to any surface cracking or imperfections.
Strictly NO RETURNS any products that are ‘Discontinued’ or ‘Floor Clearance’.
All of our items are shipped using a specialist courier or a furniture delivery company. When the item is delivered or in the case of a long distance order, collected from a depot, you will be asked to sign for the delivery. DO NOT SIGN UNTIL YOU HAVE INSPECTED FOR TRANSIT DAMAGE. IF DAMAGE HAS OCCURRED, PLEASE WRITE THIS ON THE DRIVERS DELIVERY NOTE AND FORWARD PHOTOS IMMEDIATELY. We are required to make a claim for transit damage within 24hours.
Please ensure that you inspect the item thoroughly before signing. If for any reason, you do not wish to accept the delivery, do not sign as this will make our damages insurance void. If you discover damage, please ensure the item is returned with the delivery driver.
If you sign for an item and subsequently discover that it is damaged or incorrect, we are not liable for any new delivery/collection charges.
With regards delivery dates, if the item is not in stock, we may not be able to meet the original promised delivery time with the replacement and are not liable for this.
Please note: customers must supply clear digital images of any damage prior to a replacement being issued.